What to do in case of an accident?
We explain the essential steps to take, then how Europa can take over.
First steps
to take at the scene of an accident
/ 01
Stay calm and ensure your safety
/ 02
The right steps to take, step by step
/ 03
What you can do to make the process easier
Before calling or filling out a form, gather the following information:
/ 01
Stay calm and ensure your safety
/ 02
The right steps to take, step by step
/ 03
What you can do to make the process easier
/ 01
Restez calme et assurez votre sécurité
/ 02
The right steps to take, step by step
/ 03
What you can do to make the process easier
Before calling or filling out a form, gather the following information:
Your rights :
choose a certified collision center
You can choose your own body shop
In Quebec, your insurer may suggest a repair shop, but you are completely free to choose the collision center of your choice.
This choice is particularly important if you drive a luxury vehicle such as an Audi, Porsche, Volkswagen, or Cadillac, in order to avoid any loss of value.
Why choose a certified collision center for luxury vehicles
We welcome you, check in your vehicle, and open your customer file.
We protect unaffected areas and, when needed, wash the vehicle to clearly reveal all damage.
Our technicians carefully inspect the vehicle, take photos, and prepare a detailed estimate for your insurance provider.
We handle communication with your insurer and keep you informed about the timeline and next steps.
Structural repairs, bodywork, and paint are completed according to manufacturer standards.
We reinstall all components, perform a full quality inspection, make final adjustments, and clean the vehicle inside and out.
We walk you through the completed repairs, return your keys, and answer any questions you may have.
What we manage for you
One-stop-shop
At Europa, you have a single point of contact who handles your case from start to finish. Our team coordinates communications with your insurer, orders parts, plans the repair stages, and manages any unforeseen issues. Fewer phone calls to make, less stress in your daily life.
During repairs
What you can expect from Europa
Communication and case tracking
Our liaison officer will keep you informed by phone or email of important developments: receipt of parts, progress of work, estimated delivery date. You don’t have to chase us up: we’ll call you.
Courtesy vehicle and continuity of your mobility
To minimize disruption to your daily life, Europa has partnered with Enterprise Rent-A-Car, which has an office on our premises. As soon as you arrive, you can drive away in a replacement vehicle equivalent to your own, without having to go anywhere else. If your insurance policy covers the rental, Enterprise will bill your insurer directly.
Contact us
after an accident
Speak with an advisor
By phone
In stressful or complex situations, the telephone remains the most direct way to get help.
Our team is available Monday through Thursday from 7:30 a.m. to 5:00 p.m. and Friday from 7:30 a.m. to 3:00 p.m.
450 506-0292
Opening hours
Monday to Thursday
7:30 AM to 5:00 PM
Friday
7:30 AM to 3:00 PM
Online
Fill out the contact form with your contact information and describe your situation. We will get back to you quickly to plan the next steps.
On site
Come directly to the center
You can also visit our center during business hours. Our team will welcome you without an appointment for an initial assessment.
4355 Rue Louis-B.-Mayer,
Laval, QC H7P 0G1
Opening hours
Monday to Thursday
7:30 AM to 5:00 PM
Friday
7:30 AM to 3:00 PM
Frequently asked questions
after an accident
You’re not alone
we’ll take care of the rest
An accident is upsetting. But the good news is that you don’t have to deal with everything on your own.
The Europa team knows exactly what to do and takes care of every step so that you can get your vehicle back in the best possible condition. From estimate to delivery, your case is in good hands.
